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How we handle your account and payment information

When you open an account at zeatogel, your personal data and payment details are protected by clear policies we've built around Indonesia's regional standards.

Data encryption on all devicesDANA, OVO, GoPay and QRIS securedClear access and deletion rights
zeatogel How we handle your account and payment information
REACH OUR TEAM

How to contact us about your privacy

Questions about your data or how we handle your information? Our support team listens during business hours and can walk you through your privacy rights, help…

Live Chat Open a chat with our support team during lobby hours.
Email Support Send a formal data request or privacy concern to our support email.
Account Settings Update your contact details, manage cookie preferences, or review your stored payment methods directly…
SECURITY & TRANSPARENCY

How we protect and manage your data

Your account on zeatogel is encrypted end-to-end. When you deposit via DANA, OVO, GoPay or QRIS, transaction tokens are never stored in plain text on our servers.

Encryption & Transport

All data travels over secure HTTPS connections. Payment tokens and passwords are hashed, never stored readable. Even our internal systems access data through tokenized references.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. You can disable non-essential cookies in your privacy settings without losing account access.

Data Retention

Active account data is kept for the life of your account. After you close, records are archived for six months for dispute resolution, then deleted where local law permits.

Payment Verification

Before we send a withdrawal to your DANA, OVO, GoPay or QRIS wallet, we verify it matches your registered account. This step prevents unauthorized payout attempts.

Staff Access Control

Only our compliance and support teams can view your personal information, and only to resolve account or payment issues. All access is logged and audited monthly.

Your Data Rights

You can request a copy of all data we hold about you, correct errors, or ask for deletion. Contact support with your account email and we'll respond within five business days.

Privacy policy questions answered

Below are questions we hear often about how we handle data and what rights you have. If your question isn't here, reach out to our support team — they're available to clarify any part of this policy.

We collect your full name, email address, phone number, date of birth, and residential address. When you make a deposit, we also record which payment method you use — DANA, OVO, GoPay or QRIS — and a transaction reference. Your device type, browser and IP address are logged for security verification.

After you close your account, we retain your data for six months to handle disputes and chargebacks. After six months, your personal data is deleted where local law permits. Transaction records for compliance purposes are kept longer, but your name and payment details are removed.

Yes. Contact our support team with your account email and request a data access report. We compile your personal data, account history, deposit and withdrawal records, and send them to you within five business days in a readable format.

We do not sell your data. We share payment details only with payment processors like DANA, OVO, GoPay and QRIS to process your transactions. We may share account information with law enforcement where local law permits. We never share your email with marketing partners without your consent.

When you deposit, your payment details are tokenized — converted into a secure reference code — and never stored as readable text on our servers. All deposit pages use HTTPS encryption. Withdrawals are verified against your original payment method before we send funds.

You can close your account instantly from the settings page. Your login credentials are disabled right away. Your personal data enters our deletion queue and is removed within thirty days where local law permits. You may keep a backup of your transaction history for your own records.

We use session cookies to keep you logged in and analytics cookies to track page views and gameplay trends. Functional cookies remember your account preferences like language and chip row layout. You can disable non-essential cookies in your privacy settings. Disabling them won't log you out or block your access to the lobby.